Guest experience starts before check-in. ActiveMerge makes sure every guest feels expected.
A welcome email with a personalized PDF attachment that knows the guest’s name, references their booking, and includes their personalized itinerary sets the tone for their entire stay. Sending 1,000 of those manually would take 83 hours a month. With ActiveMerge, it’s 2 hours — and every guest gets the same high-touch experience regardless of how busy your team is.
What You Can Create With ActiveMerge
- 1,000+ personalized welcome emails with guest names and booking details
- Customized guest itineraries with activity and dining reservations
- Loyalty program certificates for members reaching new tiers
- Pre-arrival communications with room-specific and preference details
- Post-stay thank-you messages with individualized stay references
Time You’ll Save
Time savings scale with occupancy. Hotels and resorts with consistent guest volume report that personalizing arrivals communications — which can take significant staff time to do manually — becomes a near-automated process with ActiveMerge. Most properties see the biggest gains during peak seasons when volume is highest and staff capacity is most stretched.
Ready to make every guest feel like a VIP — at scale?
Hospitality is personal. ActiveMerge makes sure that remains true even when you’re welcoming a thousand guests a month.